PRIVACY POLICY
Hero MotoCorp Limited (hereinafter referred to as “we”, “us”, or “our”) is committed to protect your personal data and respect your privacy. This privacy notice explains how we collect, use, disclose and safeguard your information when you access our website www.surgefuturemobility.com (“the Site”) or use our services.
This Privacy Notice is restricted to the personal data and purpose mentioned in this Privacy Notice. References to ‘your personal data’ in this Privacy Notice would include personal data that you have provided to us.
You must also review and accept our Terms of Use as it governs the use of the Site. This Privacy Notice does not apply to any personal data that you may provide to third parties, i.e. through other sites linked to the Website. Please be aware that if you choose to visit such third-party sites, you should contact such third parties directly to determine their respective privacy notices. This Privacy Notice will not govern your activities or any personal data you disclose while visiting the third-party sites.
As part of our network, we collaborate with a group of independent distributors , dealers and business partners who operate their own businesses. Should you have any concerns pertaining to the handling of your personal data by any of our dealers, distributors or business partners, we recommend reaching out to them directly as your initial course of action.
What Personal Data HMCL collects?
The types of personal data we collect or obtain may vary according to our relationship with you and may include the following:
Direct Consumers/End Users/Customers: Name, Number, Email Address, Address, Banking information, , Photo, Location, Zip Code, other official identifiers in case of Customers outside India, credit checks, KYC details.
Business Partners (including third parties) and Dealers/Distributors (can be an individual, proprietary, partnership concern, body corporate): Name, Number, Email Address, , Banking information, other official identifiers in case of Business Partners outside India, any recordings captured through our communication platform(s) (such as telephone recordings, Microsoft Teams, Zoom, etc.), details contained in business registration documents, third-party due diligence documents, trade references and credit checks.
Why is personal data collected?
We ensure that your personal data is processed in a manner that is lawful, fair, and transparent. We shall use your personal data for the following purposes:
Based on our contractual obligations such as to provide you with our products and services, to process your requests such as replying to your queries or complaints, to sell the products/services that HMCL deals in, to communicate with you, business execution with businesspartners/distributors/dealers.
Based on your consent such as marketing, data analytics, market research and survey etc.
Based on our regulatory obligations such as requirements concerning product safety and environmental standards etc.
Based on our legitimate interests such as to provide you with more personalized and improved user experience, smooth functioning of our website and applications.
How do we collect your personal data?
HMCL may collect your personal data for instance:
When you contact us through our websites (through any form vis. e-mail address, hyperlink or social media address posted therein).
When you visit our stores or any dealers/distributors store.
When you register with us to receive products and/or services.
When you complete surveys conducted by or for us.
When you elect to receive any communications (including any newsletter, promotional offers) from us and information as may be voluntarily provided by you.
When you contact us for any service requests, queries through our toll-free number/email.
When you connect with our sales officer at the dealers/distributors/our office.
Through the dealers/distributors for product enquiries.
When we have partnered with you for any business requirement.
When you have any association (including employment) with the dealers/distributors/business partners.
Personal Data is collected automatically pursuant to your visit to our website.
We automatically collect some information about your visit to the Site. This information helps us to make improvements to Site content and navigation and includes your IP address and the way you use and interact with its content, namely:
Our web servers or affiliates who provide analytics and performance enhancement services collect IP address, operating system details, browsing details, device details and language settings etc. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. We use this information to measure the site usage, improve content and to ensure safety and security, as well enhance performance of the Website.
We may collect your Personal Data automatically via Cookies, in line with the cookie settings on your browser. This website may place and access certain Cookies on your computer and uses them to improve your experience of using the Site. "Cookies" are small files placed on your hard drive that assist us in providing our services.
We offer certain features that are only available using a "cookie". Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. For more information on cookies, please click on the cookie banner made available on the Site or read our cookie policy.
Additionally, you may encounter "cookies" or other similar technology on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes.
Sharing of personal data amongst Hero MotoCorp Limited Entities
We may share personal data internally amongst our associated entities. It is possible that any of the Hero MotoCorp Limited associated entities or a combination of them could merge with or be acquired by another business entity. Should such a combination occur, you should expect that HMCL would share some or all your personal data to continue to maintain and provide HMCL Services.
Data Sharing
To enable us to provide you enhanced and secured services, we may enter into contract with various third parties from time to time. Such engagement may involve sharing of your Personal Data. To the extent a third party has access to your personal data, we ensure that our partners implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. This obligation is also documented by us in our contracts with third parties. We do not market or sell your personal data to any third party. We have various partners for storing, securing your personal data viz. a network of marketing agencies, analytics third parties, etc. The third parties we have contracted with are aligned as per purposes stated in this Privacy Notice.
Cross-border Data Transfers
The personal data that we collect from you may be transferred to and stored at locations/country that may or not be in your location. Where your personal data has been transferred to any subsidiary and/or to third parties located outside of your location the transfer of your personal data is carried out under organizational, contractual, and legal measures and with adequate levels of protection implemented as well as in compliance with any additional local legal requirements of your location and also for the parties receiving this information to safeguard your personal data.
Data security
We may collect and store your personal data in electronic and/or physical form, depending on the requirement. Information may be stored at our and third-party premises within IT Systems (e.g., external cloud storage, internal or third-party management systems, e-mails, databases, hard drives), document warehouses, etc.
We endeavor to process your personal data in a safe environment by preventing any unauthorized or unlawful processing of personal data or accidental loss or destruction of, or damage to, such information. We have implemented various physical, technical, and administrative security measures to protect your personal data and our network from unauthorized access. Some of these measures include:
Strict adherence to privacy and security practices
Periodic security assessment and reviews to upgrade our practices
Restriction of access to personnel who have a need to know such data
Data retention policy
We will retain your personal data only for as long as such information is necessary for the purposes it was collected for. The retention period for personal data may also be affected by the requirements of applicable laws. In all cases information may be held for a longer period where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purpose) or subject to law, a shorter period where the individual objects to the processing of their personal data. We shall take reasonable steps to destroy or permanently delete personal data that is no longer needed, including that processed by third parties engaged by us from time to time.
Data Subject rights
You may have access to certain data subject rights depending on your location and jurisdiction with respect to personal data belonging to you collected by HMCL for the purposes mentioned in this Privacy Notice, some of which include:
1. Right to access information
You have the right to request for:
A summary of personal data which is being processed and the processing activities undertaken with respect to such personal data.
The identities of all other data fiduciaries and data processors with whom the personal data has been shared by HMCL, along with a description of the personal data so shared.
Any other information related to the personal data and its processing, as may be prescribed.
2. Right to correction /rectification and erasure
You have the right to request for:
Correct the inaccurate or misleading personal data.
Complete the incomplete personal data.
Update personal data.
Erasure of personal data.
3. Right to data portability
You have the right to request for:
Obtain and reuse your personal data across different services / different service providers.
Acquire data in a structured, commonly used and machine-readable format.
Transfer your personal data directly from HMCL to another service provider.
4. Right to object processing
You have the right to request for stopping the use of your personal data when your data is used by HMCL for:
A task carried out in public interest.
The exercise of official authority.
HMCL’s legitimate purposes.
Scientific or historical research.
Direct marketing purposes.
5. Rights related to automated decision making and profiling
You have the right to not be subject to ad decision based solely on automated processing i.e., processing without human intervention.
6. Right to withdraw consent
You have the right to withdraw consent for any purpose you earlier consented to.
You may exercise the above rights by using the Data Subject Request Form. The form requires information for identifying you, details about the right you are choosing to exercise and scope of the right. It also needs you to exercise a declaration with respect to the information being filled in by you in the Form is true and accurate.
We are committed to promptly acknowledge receipt of your request and endeavor to respond within a reasonable time and in-line with the applicable legal timeframes. Our response will include the necessary information regarding the actions taken in response to the request, as well as any relevant reasons for potential delays, in accordance with data protection regulations.
If you have any further questions about the process to exercise these rights or any grievance with respect to how we handle your personal data, you may contact us at <privacy-office@heromotocorp.com>
We strive to ensure that your data privacy rights are respected. However, if you feel that your request has not been handled to your satisfaction, kindly approach the relevant regulatory authority in your area:
Notification of changes
We reserve the right to amend, modify, vary, or update this Privacy Notice, at our sole discretion from time to time, as and when the need arises. The most recently published Privacy Notice shall prevail over any of its previous versions. You are encouraged to check this Privacy Notice from time to time to stay informed of any changes.
Disclaimer
To safeguard your privacy, we commit to employing diligent efforts and adhering to industry best practices. It is imperative to acknowledge that achieving absolute security on the internet is unattainable. We kindly advice that while HMCL strives to uphold privacy standards, we cannot offer an assurance that your personal data will remain confidential in the unlikely event of a malware attack or instances of negligence on your part etc. Your understanding and cooperation in this matter are greatly appreciated.
By submitting personal data to us, you acknowledge that:
You have read and understood this Privacy Notice and agree to the use, processing and transfer of personal data as set out herein; and
All information and representation provided by you are true and correct to the best of your knowledge, and you have not knowingly provided any wrong/incorrect information and omitted any relevant information which may have an adverse effect.
Questions and updates
If you have any questions, please feel free to contact us at: privacy-office@heromotocorp.com.
